We are currently seeking a friendly and detail-oriented Billing Phone Triage Technician to EMPLOYEE-OWNED TEAM! 😊

The purpose of the Billing Phone Triage Technician position is to answer, respond to, and triage incoming phone calls and electronic mail messages for the pharmacy billing and collections department.

• Answer inbound customer inquiries from phone calls or email in a professional and courteous manner at all times.
• Research and respond to all billing-related issues on a timely basis.
• Collaborate with Billing Technician to obtain answers to issues that require additional information, if necessary.
• Refer inquiries to Accounts Relievable Specialists as appropriate.
• Responsible for ensuring resolution of customer issues resulting from an inbound phone call or email.
• Utilize Company-specified document tracking tool and follow all processes and procedures.
• Assist with monitoring and follow up of Medicaid pending efforts, as requested, including assisting with rebilling claims for Medicaid pending patients, as necessary or requested.
• Assist with obtaining Best Available Evidence (“BAE”), as requested.
• Any and all other duties as assigned.

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:
• High school diploma or equivalent.
• Experience with long-term care pharmacy billing, minimum one (1) year.
• Effective communication skills and ability to deal with difficult situations in a courteous manner.
• Critical thinking and problem-solving skills.
• Solid organizational skills.

• Software skills:

• Advanced knowledge of Microsoft products

Why work for us?

At Symbria our employees act like owners – because we are owners!  As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents.  Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

• Integrity – Honest, Fairness and ethics
• Compassion – Commitment to serving seniors
• Stewardship – Maximizing mission and margin
• Innovation – Striving to enhance our value to your organization
• Teamwork – Working together unselfishly toward goals

As an employee-owner, Symbria’s success becomes your success.  In addition, we provide:

• Competitive pay, aligned with market guidelines
• Full Benefits Package, including very generous paid time off plans
• Professional liability coverage
• 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership

Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.