POSITION SUMMARY
The primary purpose of the Data Operations Trainer is to create, deliver, and keep up to date a training development plan complete with materials, video and written tutorials, instructions, guides and other learning resources for the following departments: Data Entry, PTCS, Community Advocates and all other Data Entry positions.

• Review Re-Do totals for All pharmacies. Identify trends and opportunity for training.
• Communicate effectively with Data Entry Managers and Leads regarding training, retraining, and areas of performance improvement.
• Conduct annual competency assessments.
• Work with management to develop and implement, and maintain policies and procedures, department goals, including re-do and productivity goals.
• Assist in development of programs and process improvement to enhance the level of internal and external customer service provided while developing efficiencies.
• Schedule and conduct training as they are needed, requested, and identified.
• Maintains records for training programs, participant progress, and program effectiveness.
• Any and all duties as assigned.

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• Pharmacy Technician License and Certification as per State requirements.
• Data entry experience; minimum three years.
• Demonstrated leadership skills including ability to effectively communicate, develop and assist
team members.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Strong knowledge of Brand/Generic drugs and medical terminology.
• General knowledge of formulary management processes.
• Strong knowledge of FrameworkLTC and document imagining software.
• General computer knowledge including Microsoft Office: Word, Excel, Teams, and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Ability to travel to alternate pharmacy locations as required by business needs.

Qualifications Preferred:
• High School diploma or general education degree (GED), college degree preferred.
• Managerial experience required; minimum one year, three years preferred.

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

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