Symbria Rx Services is seeking a team oriented, Quality Assurance Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The Quality Assurance Technician supports the Quality Assurance and Performance Improvement (QAPI) program by ensuring the accuracy, timeliness, and standardization of quality event
documentation across all pharmacy locations.

Position Details:

• 9:00AM to 5:30PM CST.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI

• Ensure timely entry of all quality events in accordance with defined QAPI reporting timelines.
• Review quality event submissions for proper classification, completeness, and adherence to defined QAPI standards.
• Monitor and follow up on missing, delayed, or incomplete quality event entries.
• Identify and escalate discrepancies, trends, and risk areas.
• Attend monthly QAPI meeting(s) and QAPI Committee meeting.
• Prepare meeting agenda in EOS format, capture meeting notes (cascading messages, to do’s), and ensure issues list is complete prior to the start of each meeting.
• Support QAPI reporting, dashboards, and trend analysis.
• Promote compliance with QAPI policies and continuous improvement efforts.
• Collaborate with pharmacy leadership and Symbria legal counsel when required.
• Any and all duties as assigned.

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• High School diploma or general education degree (GED).
• Prior pharmacy technician or healthcare operations experience, minimum two (2) years.
• Pharmacy technician certification (PTCB or xCPT).
• Demonstrated ability to manage multiple projects while effectively meeting deadlines.
• Ability to maintain organization, multi-task and prioritize assignments within deadlines as well as strong follow-up skills.
• Position demands extensive teamwork with associates located in multiple departments/locations across the company.
• Strong computer skills and knowledge including Microsoft Office: Word, Excel and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.

Qualifications Preferred:
• Multi-site LTC pharmacy operations experience.
• Experience with Framework LTC, Framework ECM, and/or DocuTrack.
• Experience with quality improvement, QAPI, or Continuous Quality Improvement (CQI) programs and monitoring

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

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