• Pharmacy Technician Customer Specialist

    Location US-IL-Woodridge
    Job Post Information* : Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    # of Openings
    External Job Type
  • Overview

    Symbria Rx Services is seeking a team oriented, experienced Pharmacy Technician Customer Specialist who shares our commitment to ensuring the health and wellness of seniors. The Ideal candidate will be a tech savvy, quick study with the ability to wear multiple hats.


    As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.


    The Pharmacy Tech Customer Specialist (PTCS) is responsible for providing services directly to customers and staff of assisted living and independent living campuses in order to maintain customer satisfaction and increase client base within a campus. The PTCS has primary responsibility for ensuring customer and community needs are met.




    • Maintain direct contact with patients and their families to verify insurance/ payment information, perform Medicare Part D evaluations and to help monitor high cost medications and copays.
    • Provide internal marketing within existing communities to increase our client base.
    • Assist with enrollment and ordering via programs designed specifically for this customer base such as Medicare B covered medication and cash-discount cards.
    • Work directly with communities to provide services such as flu clinics and family night to their clients.
    • Assist communities to prepare for survey visits.
    • Assist with new community transitions.
    • Process new and refill prescriptions.
    • Package and prepare cycle medications.
    • Contact physician’s office as needed for refill authorization.
    • Contact client for verification of orders as needed.
    • Prepare audit sheets and provide feedback to supervisor.
    • Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
    • Initiate and document correspondence and follow up in system.
    • Work collaboratively with other team members and supervisor to ensure best-practices are shared.
    • Provide backup support to other pharmacy departments based on business needs or production levels.
    • Any and all duties as assigned.



    Monday-Friday: 8:00-4:30pm




    • High School diploma or general education degree (GED).
    • Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
    • Retail pharmacy or customer service experience; minimum one year.
    • General computer knowledge including Microsoft Office: Word, Excel and Outlook.
    • Excellent customer service, interpersonal, verbal and written communication skills.
    • Ability to identify and meet customer’s needs and requirements.
    • Strong knowledge of Brand/Generic drugs and medical terminology.
    • Must be able to work weekends, holidays and alternate shifts for PTO/staffing coverages as 24/7/365 operational needs dictate.


    Why work at Symbria?

    • 100% employee-owned company through an Employee Stock Ownership Plan, also known as an ESOP. You, along with your co-workers, have an ownership stake in this company!
    • Competitive compensation
    • ESOP retirement plan
    • 401(k) & Roth 401(k) plans
    • Employee Assistance Program
    • Full-time employees are eligible for medical, dental, vision, life insurance, short/long term disability, flexible spending accounts (FSA), Paid Time Off (PTO) + 6 Holidays and Yearly Tuition Reimbursement






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